Help and Support

If you have trouble signing in, first please try copying and pasting your username and password directly from the 2025 Census email, in case you have made a typo. You may also use the 'Forgot username?' and 'Forgot password?' links above to have your details re-sent by email. Note: Multiple incorrect password attempts may result in your account being temporarily locked.

Our 2025 Census FAQ & Quick Help Guide explains some common technical issues and what you can do to resolve them, so if you've received an error message, please visit our website to download the guide. 

If your account has been locked or you need further assistance, please email [email protected], including your organisation's name and any screenshots or error messages which may help us identify the problem and assist you as quickly as possible. Your patience is appreciated as we receive a very high volume of enquiries during the census period.